Service Excellence

In December 2009 UnitingCare Wesley Bowden achieved a pleasing result in attaining the standards required of the Service Excellence Program – Certificate Level.  The Service Excellence Program is an internationally accredited quality framework that organisations from government and non-government sectors strive to achieve.  

In November 2009 UCW Bowden commenced, in earnest, the Certificate Level self assessment of the program and achieved a successful audit result the following month leading to the Certificate level accreditation.

Wanting to continually improve all we do; Westside Housing Association, together with UCW Bowden then began working towards the higher Award level of the Service Excellence Quality program. In June 2010 both UCW Bowden and Westside were assessed for the Award level. This assessment was a success with both UCW Bowden and Westside  being awarded the Award level  accreditation.

The award certificates and Star were presented at a ceremony held on 2 September 2010  as management received the Award Level certificate and a Service Excellence glass Star from Joslene Mazel, Chief Executive, Department for Families and Communities.